Privacy Policy

Effective Date: January 1, 2026

Fire Damage Restoration Whitewater has been helping homeowners and businesses in Whitewater, California recover from fire damage since 2021. We know you're sharing personal details with us during a stressful time, and we take that seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have. If anything here is unclear, call us at (833) 929-6186 and we'll walk you through it.

Information We Collect

When you contact us for fire damage restoration, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about the damage you're dealing with.

If you file an insurance claim through us, we may collect your insurance carrier name, policy number, and claim number so we can coordinate with your adjuster.

We also collect some information automatically when you visit our website, such as your IP address, browser type, and the pages you view. This helps us understand how people find and use our site.

How We Use Information

We use your information to respond to your request, schedule an inspection, provide restoration services, and communicate with you about your project. We also use it to coordinate with your insurance company when you ask us to.

We may use your contact information to send you updates about your job, answer questions, and follow up after the work is done. We do not sell your personal information to anyone.

We use website data to improve our site, make sure it works on all devices, and understand which services people are looking for.

Cookies and Tracking

Our website uses cookies and similar technologies to keep the site running smoothly and to remember your preferences. Cookies are small files stored on your device that help us recognize you on return visits.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (833) 929-6186 for help.

Analytics and Third-Party Tools

We use analytics tools, including Google Analytics, to see how visitors use our website. These tools collect information like pages visited, time spent on the site, and general location. This data is aggregated and does not identify you personally.

We may also use third-party services for scheduling, email, or customer communication. These providers only receive the information needed to perform their service, and they are required to protect it.

Data Sharing and Disclosure

We share your information only when it's needed to serve you. That means sharing project details with your insurance company when you've asked us to handle a claim, or with subcontractors and vendors who help us complete your restoration work.

We may also share information if the law requires it, such as in response to a court order or to protect the safety of our team and customers. We never sell your personal information.

Data Retention

We keep your project and contact information for as long as needed to complete your restoration work and handle any warranty or insurance follow-up. After that, we retain records only as long as required by California law or our insurance requirements.

When information is no longer needed, we securely delete or destroy it.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for team members who need the information to do their jobs, and safe handling of paper and electronic records.

No method of transmission over the internet is completely secure, but we work hard to safeguard your data at every stage of your project.

Your Rights

If you live in California, you have the right to know what personal information we collect, to request a copy of it, to ask us to delete it, and to correct inaccurate information. You also have the right to opt out of any sharing of your personal information for marketing purposes, though we do not sell or share your data for marketing.

To make a request, call us at (833) 929-6186 or email us at privacy@firedamagerestorationwhitewater.com. We'll verify your identity and respond within the time required by law.

Children's Privacy

Our services are for adults and property owners. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us at (833) 929-6186 and we'll delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new policy on this page and update the effective date at the top.

If we make a significant change that affects how we use your personal information, we'll notify you by phone or email if we have your contact details on file.

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